Terms of Service

Last updated: 12 August 2026

These terms govern the Stravax AI website, early-access list and marketing workspace. By creating an account, starting a trial or buying a subscription, you agree to them for the business you represent.

1. Who we are

Stravax AI is operated by Stravax Group LLC, licence 2537844.01, Shams Business Center, Sharjah Media City Free Zone, Al Messaned, Sharjah, UAE (“Stravax”, “we”, “us”). “You” means the individual or business using Stravax AI.

2. Eligibility and accounts

Stravax AI is for business use. You must be at least 18 and authorised to bind the business whose account you create. Provide accurate information, protect credentials and two-factor recovery details, and promptly tell us about suspected unauthorised access. Your organisation is responsible for activity by users it invites.

3. The service

Stravax AI is a workspace for website audits, brand context, campaign copy, landing pages, email content, generated media and campaign workflows. Available features and allowances depend on the selected tier. A feature labelled planned, beta, early access or rolling out is not a commitment to deliver it by a particular date and may change.

Campaign connections act on third-party accounts you authorise. Where creation is supported, campaigns are created paused and activation requires the approval path shown in the product. You remain responsible for campaign settings, budgets, legal compliance and the decision to publish or spend.

4. Trials

A qualifying organisation may receive one 3-day trial with 8 credits at the highest quality tier, without a payment card. Trial limits and eligibility are enforced by the product. A trial ends automatically and does not become a paid subscription unless you actively choose a plan and complete checkout.

5. Plans, renewal and cancellation

Plan prices, included credits and feature tiers are shown on the pricing page and again before checkout. UAE customers may be billed in AED; other customers are billed in USD unless checkout offers otherwise. Applicable taxes may be added.

Subscriptions renew automatically on the selected monthly or annual interval until cancelled. Annual subscriptions are charged for the year at checkout. An organisation administrator can schedule cancellation through billing settings; cancellation takes effect at the end of the paid period, access continues until then, and the cancellation can be withdrawn before that boundary. Unless applicable law requires otherwise, cancelling does not create a partial-period refund.

A failed payment may place the account into a past-due or suspended state. We may retry payment and limit chargeable product actions while payment remains unresolved.

6. Credits and wallet

Included credits are a monthly usage allowance, not money, and do not roll over or carry cash value. Each action uses the published rate multiplied by any selected quality factor shown before generation. Usage beyond the included allowance may continue from the organisation's prepaid wallet at the applicable provider cost plus Stravax's margin.

Wallet top-ups are prepaid service funds. They are not a bank account, stored-value facility or transferable currency. Usage records and the balance shown in billing are the account record. If you believe a debit is wrong, contact us promptly with the relevant transaction details. Refund rights required by applicable law remain unaffected.

7. Your content and generated output

You retain ownership of content you submit. You grant us the limited rights needed to host, process, transmit and transform that content to operate the service. You confirm that you have the rights and lawful basis needed to submit it.

As between you and Stravax, and subject to applicable law and third-party rights, you may use generated output for your business after payment of applicable charges. AI output can be inaccurate, incomplete or similar to output produced for others. You must review facts, claims, intellectual-property risk, advertising compliance and suitability before use. Stravax does not promise that any output is unique or legally protectable.

8. Acceptable use

You must not use Stravax AI to break the law, deceive or harm others, infringe rights, distribute malware, bypass usage or security controls, probe another tenant, reverse engineer protected parts of the service, or generate prohibited content. Do not upload sensitive personal data unless the service expressly supports it and you have authority and appropriate safeguards.

9. Third-party services

Stravax AI uses and connects to third-party services such as payment processors, AI and media providers, websites and advertising platforms. Their availability, policies and outputs are outside our control and your use of a connected account remains subject to its provider's terms. We may change providers where needed to operate or improve the service.

10. Availability, suspension and termination

We work to keep Stravax AI available but do not guarantee uninterrupted or error-free operation. We may suspend access for non-payment, a material breach, security risk, unlawful use or risk to other customers or providers. We will use reasonable efforts to give notice where circumstances permit.

After a subscription ends, product access ends. We may provide a reasonable export or recovery period before workspace data is deleted under the Privacy Policy. Account and billing records may be retained where legally required.

11. No marketing-performance guarantee

Generated artifacts and campaign tools do not guarantee revenue, ROAS, leads, rankings, deliverability or any other market result. Outcomes depend on the offer, product, market, platforms, budget, implementation and decisions outside Stravax's control.

12. Intellectual property

Stravax owns the service, software, design, documentation and branding, excluding your content. These terms grant a limited, non-exclusive, non-transferable right to use the service during an active trial or subscription. Feedback may be used to improve Stravax without obligation to you.

13. Disclaimers and liability

The service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

To the maximum extent permitted by law, neither party is liable for indirect, incidental or consequential loss, or lost profits, revenue or data. Stravax's aggregate liability arising from the service is limited to the fees you paid for Stravax AI in the 12 months before the event giving rise to the claim. Nothing in these terms excludes liability that cannot lawfully be excluded or limits mandatory consumer rights.

14. Indemnity and confidentiality

You will indemnify Stravax against third-party claims arising from your content, campaigns, unlawful instructions, infringement or breach of these terms. Each party will protect the other's non-public information and use it only for the service, except where disclosure is legally required.

15. Changes

We may update the service or these terms. Material changes will be notified through the site, product or account email before they take effect where required. If you do not agree, you may cancel before the change becomes effective.

16. Governing law and contact

These terms are governed by UAE law. Disputes are subject to the competent courts of the UAE, without limiting rights that applicable law requires to be heard elsewhere.

Questions: [email protected]
Stravax Group LLC, Shams Business Center, Sharjah Media City Free Zone, Al Messaned, Sharjah, UAE.